We had installed Hunter Douglas cellular shades throughout our entire home when we bought it about 12 years ago, and like some of the below reviews, had experienced more issues than we thought reasonable for the amount of use. When several of our shades needed repair again towards the end of last year, I finally called Hunter Douglas customer service directly out of frustration to see what they could do to remedy the situation.To my absolute delight, the Consumer Support Escalation Specialist ******* offered to remake the problematic shades at no cost to us after reviewing our situation (and prior repair invoices). And when she found out that our original fabric had been discontinued, she extended this offer to the adjacent shades in the same room to maintain uniformity. She also sent me punctual updates regarding status as there were several delays due to supply chain issues. I never had to chase her down to find out what was going on and expectations were appropriately set as it did take a couple of months to receive the shades.At this time, all of the new shades have been installed, are operating very smoothly and look beautiful! The company has definitely made improvements to the operating mechanisms and materials as the shades feel more durable now. We’re very thrilled with the outcome and our confidence has been restored in the company, so would highly recommend them to consider for your window treatment option.